Live web chat Software

Software Features

• Live Chat Support – Provides live chat interaction between your website support executives and website visitors in real time.
• Push Web Pages – Support executives can send web url’s to visitors in order to provide valuable information they are searching for.
• Operator-to-Operator chat – Operators can chat with other operator of your company to handle complex queries.
• Chats Transfer - Operators can transfer ongoing chat to other operator to assist the customer in less time.
• Multiple Chat – Support executives can chat with more than one visitor at the same time.
• Sound Alert Notifications – Software notifies customer care executives when visitor request for chat to provide quick response.
• E-mail Chats – Provide option to send complete chat transcripts to customers for future assistance.
• Leave Offline Messages – Facilitates website visitors to leave offline messages in case operator status is offline.
• View Visitor Typing Text – Company support agents can see visitors typing text before they send it to reduce response time.
• Canned Responses – Customer support agents can send pre-written messages to provide instant answers to routine questions without any delay.
• Block Visitor – Website support agents can block IP address of mischievous visitors who are interrupting between chat sessions.
• Provide Visitor Details – Customer care representatives can view customer name, company name and other information related to visitors.